Conditions of use
Conditions of use
1. General conditions:
Louline Kids reserves the right to modify these general conditions mentioned below. In this case, the applicable general conditions will be those in force at the time of the consultation.
2. Conclusion of the sale :
The sale is concluded once the payment is made.
2.1. Order :
Products order terms on the website Loulinekids.be are as follows:
Customers guarantee that they are fully empowered to use the bank card and that this bank card gives access to sufficient funds to cover all costs resulting from the use of website services Loulinekids.be
When the payment is made, the order is taken into account.
Louline Kids reserves the right to reject or cancel an order due to payment problems.
Louline Kids undertakes to prevent in the event of problems related to the stock.
In this case, the customer would be refunded.
By checking the "Accept the General Conditions of Sale" box during the ordering process, the Customer declares that they have actually learned and accepts, fully and unreservedly, all of these General Conditions of Sale and Use.
The data recorded by Louline Kids constitute proof of transactions between Louline Kids and its customers.
3. Price and payment methods :
3.1 Price :
The prices of the products indicated on the site are expressed in Euro including tax (all taxes included) including Belgian VAT, and do not include preparation and shipping costs.
Any VAT change can be passed on to the sale price.
The invoice given to the customer therefore includes the sale price of the product, shipping and transport.
Transport costs depend on the country of destination.
Louline Kids reserves the right to modify its prices.
In compliance with the law, it nevertheless refrains from doing so once the order has placed and validated by the customer.
The products will therefore be invoiced on the basis of the prices in force at the time of registration of orders.
The products put on sale remain the property of Louline Kids until the final and full payment of the price.
3.2. Payment methods :
Payment must be made by bank card, bank payment or via Google Pay.
In the event of a bank refusal, the order will be automatically canceled.
3.3. Product availability :
In the event of unavailability of a product noted later to an order :
- If the customer's bank account has not yet intervened, the customer will be informed of the cancellation of the sale by email.
- If the latter's account is already debited, the Customer will be informed of the cancellation of the sale by email, and will be automatically reimbursed for payment.
3.4. Delivery :
Louline Kids delivers parcels in Belgium and France.
The packages are shipped within 24 hours to 72 hours. Packages are delivered in 1 to 5 days Depending on the destination and the carrier and do not include public holidays or weekends.
The products are dispatched to the delivery address that the customer indicated when ordering.
If the deadline is exceeded, the Customer cannot cancel their order.
It is advisable to contact Louline Kids as soon as possible in order to be informed of the advancement of delivery.
Delivery is made upon handing over the product to the customer by the carrier according to the control system used by the latter.
Once the product has been given, the customer must, on his own initiative, check the content and integrity of the latter and must then carry out all the reserves and complaints if justified, or even refuse the package, if it is likely to have been opened. Please note that a package received is a package accepted as it is.
In the event of dissatisfaction for any reasons, the customer can contact Louline Kids via the address or email address
All products won during a competition can neither be returned nor exchanged.
3.5. Intellectual property
The website Loulinekids.be As well as all its content, whether visual or sound, such as images, photos, texts, comments, etc. are subject to copyright, trademark law and the rules that govern them.
Any copy, modification or total or partial reuse is strictly prohibited, without the written and express authorization of Louline Kids.
Any user must comply with the general conditions of sale of these products and Louline Kids cannot be held responsible for uses that could be made of products in this context.
3.6. Disputes and applicable law :
Site use Loulinekids.be And the purchase contracts of products concluded on this site are subject to Belgian law.
However, the user of the site is assured of compliance with the protection which he benefits under the provisions of the law to which he cannot be derogated by agreement.
In the event of a conflict, the site user may, if he wishes, directly introduce a complaint or a request for information relating to the execution of the contract already concluded.
In the event of dissatisfaction with the service offered above, an amicable solution will be sought before any legal action.
In the absence of agreement, only the courts of the Huy district are competent.
3.7. Modification of the General Conditions of Sale
Louline Kids reserves the right to unilaterally modify the general conditions of sale and use.
Any new version will be accessible on the Loulinekids.be site and will only engage the customer from their publication on the site.
In the event that certain provisions of the General Conditions of Sale and Use are declared illegal or unspeakable by a court decision The other provisions will remain in force.
4. Customer service - contact details :
The contact details of the Headquarters of Louline Kids are:
Rue Tilleul del Motte 18
4537 Verlaine (Belgium)
VAT : BE0562.799.542
5. Personal information we collect :
To process your order, you must provide us with certain information, including your name and first name, email, postal address, telephone number, as well as the description of the product you order.
You can also decide to communicate certain additional personal information to us, by contacting us directly.
A. On what basis we collect, use and share your personal information
- To provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service.
- When you have given us your explicit consent, which you can revoke at any time, for example by desircing yourself to our newsletter.
- If necessary, to meet a legal obligation, a legal judgment or in connection with a request for justice such as the fact of preserving information concerning your purchases within the framework of tax legislation.
- If necessary, to serve our legitimate interests, in the event that these legitimate interests are not invalidated by your rights or your interests, such as providing and improving our services.
B. Sharing personal information :
Information about our customers is important for our activity. We only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
- Service providers. We use certain third parties in which we have all confidence to carry out certain actions or provide certain services intended for our company - transport companies for example. We may have to share your personal information with these third parties, but only that which is essential for the realization of these services.
- Activity transfers. If we sell our company or merges it with another, we may have to communicate your information within the framework of this transaction but only to the extent authorized by law.
- Compliance with legislation. We may have to collect, use, keep and share your information we think in good faith that this is necessary and reasonable for: (a) respond to a legal process or a request from the State; (b) Apply our agreements, conditions or regulations; (c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem; or (d) protect the rights, property and security of our customers or other people.
C. Personal data retention period
We keep your information only as long as necessary to provide you with our services and for the purposes established in our confidentiality rules. We may also have to keep this information to comply with legislative and legal obligations, resolve disputes and enforce our commitments.
D. Your rights :
- Access :
- Modify, restrict, delete :
You may also have the right to modify your personal information, restrict our use of it or delete it.
Apart from exceptional circumstances, we will delete your personal information on request.
- Oppose :
1. To that we treat some of your information within the framework of our legitimate interests and
2. Upon receipt of marketing messages from us after having explicitly agreed to receive them.
In these specific cases, we will delete your personal information unless you have legitimate reasons to continue using them, or in cases where they are necessary for legal reasons.
- Complain :
If you live in the European Union and you want to show a concern about our use of your information (and without infringing other rights from which you can benefit from), you can do so with your local data protection authorities.